Hello! I'm Sravya
I am a passionate storyteller who believes in creating the utmost value for customers through creativity, innovation, and empathy. The way companies and teams prioritize products is fascinating to me (For example - Instagram does not have an app for iPad even now!) and I would love to learn, un-learn, contribute and deliver value in this space and create impactful solutions.
Sravya Sree Pakanati
ASPIRING PRODUCT MANAGER |
DUKE UNIVERSITY
Email:
Address:
Mcqueen Dr
Durham, NC 27705
WORK EXPERIENCE
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May'23 - Aug'23
Product Manager - Internship
APPLE
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Launched Inbox feature for AppleCare, overseeing user acceptance and A/B testing initiatives with the Stakeholder teams
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Streamlined project documentation procedures through the implementation of a Quip based cohesive technical workflow, reducing the request handing time by 50%
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Headed cross-functional initiatives to conceptualize and refine internal tools, resulting in a 40% decrease in errors and addressed 53% of identified areas of improvements
2021-2022
Product Ownerr
SALESFORCE
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Led Salesforce developer solutions delivery for 1000+ EMEA accounts by collaborating with stakeholders
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Identified customer pain points and contributed to logging bugs and prioritizing customer centric features in the Marketing cloud space
2020-2021
Product Analyst
SALESFORCE
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Led discovery and improvement of underperforming areas in customer use cases like integrations and customers' marketing journeys resulting in 70% increase in customer success rate.
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Implemented content management system for internal employees to increase efficiency and make knowledge transfer easier
2019-2020
Product Agent
SALESFORCE
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Partnered with technology SMEs to provide support to CRM management clients in API frameworks, Google
Analytics and Azure SSO configuration ensuring 100% customer satisfaction
2017-2018
WISE - Mentee
MICROSOFT
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Created Techy Shop, an Android application on Azure framework, addressing pain points in selling used engineering goods among college students, facilitating affordable exchange of art and tech materials.
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Developed an AI based chatbot called ‘Acchi Bacchi’, managing the product life cycle from problem discovery, idea conception and UI/UX wireframing to launch and iterating updates based on 30+ User survey feedback
Product Expertise
I love going above and beyond to understand customer psyche through my experiences at Salesforce and project mentorship at Microsoft. I believe that equipped with these skills I will be taking products through the product lifecycle process efficiently
Business Acumen
I have a solid business understanding and experience in evaluating market opportunities through market research, defining success metrics and aligning them to business goals
Product Strategy
I can envision a clear product vision by utilizing prototyping and prioritizing roadmaps at different stages of the product
User Empathy
3+ years of Product-Centric Role in Salesforce has equipped me with truly understanding the user’s position, needs, and pains. I can decipher what motivates users and why they act the way they do
Project Management
From a product management perspective, I can manage my projects efficiently heeding to prioritizing the product backlog and creating user stories
Data Analysis
With my expertise in Tableau and SQL, I can evaluate user experience in order to identify the product's weaknesses, and determine what needs to be done to improve the user experience.
Domain Knowledge
With an undergraduate degree in Information technology and working on mini projects, I am proficient in System design, APIs, A/B testing and SQL
EDUCATION
2022-2023
Master's Degree
DUKE UNIVERSITY
As a graduate student at Duke, I am actively participating in clubs, recruiting/strategy building events & networking events.
Relevant Course Work: Project Management, Negotiations, Data Visualization and Competitive Strategies
Master Of Engineering Management
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Bachelor Of Information Technology
2015-2019
VASAVI COLLEGE OF ENGINEERING
Bachelor's Degree
Founded - 'Oracle's Writers Club'
Grace Hopper Celebration - Scholarship Recipient 2018
Relevant Course Work: Database Management, SQL, OOPS Concepts in C++ & JAVA, Web Technologies, Human Values and professional ethics, MicroEconomics
SKILLS
Leadership
Customer Satisfaction
Communication
Tableau
Salesforce
A/B testing